Contact us about an order
Email hello@foreverwisp.com from your account email with the guide name and order or support reference. Tell us whether you want to cancel or are reporting a fault. You do not need a particular form to make a clear cancellation request.
Digital downloads and cancellation
Where the statutory 14-day cancellation right applies, agreeing to our terms or accessing your guides does not waive it. Email us within that period if you want to cancel. We will not refuse cancellation just because you downloaded or opened a guide.
Faulty, missing or misdescribed content
Your statutory rights still apply after downloading and during an introductory offer. Contact us if a supplied guide does not meet its advertised description or supported compatibility, or if delivery fails. Depending on the circumstances and applicable law, remedies can include repair or replacement, a price reduction or a refund. We will not require you to accept repeated unsuccessful fixes or give up a remedy the law provides.
Refund handling
Approved refunds are returned through the original payment method, without a ForeverWisp processing fee, within the applicable legal time limit. Bank processing can take additional time. We will confirm what is being refunded, how it affects future downloads and any bundle credit. A partial refund requires a review of the affected content and access; it does not silently cancel unrelated purchases.
For eligible international orders, Sold through Onelink (Sold through Link, LLC, a Stripe affiliate) is the merchant of record. You may also ask Onelink support for payment or refund help, and the merchant of record may process eligible refund requests under its own terms. This does not reduce your statutory rights. Guide access and product support remain with ForeverWisp.
Optional cancellation wording
To CACHE22 LTD, 124 City Road, London, United Kingdom, EC1V 2NX; hello@foreverwisp.com. For an eligible international order, you may also address it to the merchant of record, Sold through Onelink (Sold through Link, LLC, a Stripe affiliate), through Onelink support:
I give notice that I cancel my contract for the following digital content: [guide or collection]. Ordered on: [date]. Order reference: [reference]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].
You may use this wording, but it is not compulsory. Read the purchase terms.